Shipping policy

Last Updated: [14/01/2026]

This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased from Luxpods (“we”, “our”, “us”).

1. Shipping Locations

  • Luxpods ships products across India.

  • Delivery to certain remote or non-serviceable PIN codes depends on courier partner availability.

2. Shipping Charges

  • Shipping charges (if applicable) are clearly displayed at checkout before payment.

  • Charges may vary based on:

    • Product weight and size

    • Delivery location

    • Ongoing offers or promotions

3. Order Processing Time

  • Orders are processed within 24–48 working hours after successful payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

4. Estimated Delivery Time

  • Standard delivery timeline: 3–7 working days

  • Delivery timelines may vary due to:

    • Courier or logistics delays

    • Weather conditions

    • Government regulations or regional restrictions

Delivery timelines are estimates and not guaranteed.

5. Shipment Tracking

  • Once your order is dispatched, Luxpods will share:

    • Tracking ID

    • Courier partner details
      via SMS or Email.

You can track your order using the provided tracking link.

6. Packaging

  • All electronic products are packed in secure and tamper-proof packaging.

  • Customers are advised to check the package condition before accepting delivery.

7. Damaged, Missing, or Tampered Packages

  • If the package appears damaged or tampered:

    • Do not accept the delivery, or

    • Record a clear unboxing video

  • Issues must be reported to Luxpods within 24 hours of delivery along with photos/videos.

8. Delivery Attempts

  • Courier partners usually attempt delivery 2–3 times.

  • If delivery fails due to:

    • Customer unavailability

    • Incorrect or incomplete address
      then re-shipping charges may apply, or the order may be cancelled without refund of shipping charges.

9. Address Accuracy

  • Customers are responsible for providing a complete and correct delivery address.

  • Luxpods is not responsible for delays or non-delivery due to incorrect address details.

10. Cash on Delivery (COD)

  • COD availability depends on:

    • Delivery location

    • Order value

    • Courier partner policies

11. International Shipping

  • Currently, Luxpods does not offer international shipping, unless explicitly stated.

12. Force Majeure

Luxpods shall not be held liable for delays or failure in delivery caused by events beyond reasonable control, including natural disasters, strikes, lockdowns, or government actions.

13. Contact Information

For any shipping-related queries, please contact Luxpods:

Legal Name: INDERVEER SINGH

📧 Email: support@luxpods.com
📞 Phone:+919266491355
🕒 Support Hours: Monday – Saturday (10:00 AM – 6:00 PM)