Refund policy

Last Updated: 14/01/2026

This policy applies to all purchases made from Luxpods. By placing an order, the customer agrees to the terms below.

1) Return Eligibility

Returns for electronic products are accepted only if all of the following conditions are met:

  • The return request is raised within 7 days of delivery

  • The product is unused, uninstalled, and in original condition

  • All original packaging, accessories, manuals, and invoice are included

  • The product is not physically damaged, altered, or tampered with

2) Non-Returnable Items

The following are not eligible for return or refund:

  • Installed or used electronic products

  • Software, digital downloads, or license keys

  • Clearance / sale items (if clearly mentioned on the product page)

  • Products damaged due to customer misuse or negligence

  • Products without original box or with missing accessories

3) Damaged or Defective Products

If you receive a damaged or defective product:

  • The issue must be reported within 24 hours of delivery

  • A clear, continuous unboxing video and supporting images are mandatory

After verification by our team, we will offer either:

  • Replacement, or

  • Refund, as applicable

⚠️ Complaints raised after 24 hours of delivery will not be accepted.

4) Return & Verification Process

  • Raise a return request via My Orders or Contact Us

  • Select the return reason and upload the required images/videos

  • After approval, a pickup will be scheduled

  • The product will be inspected after reaching our warehouse

  • Final approval of return/refund/replacement depends on inspection outcome

5) Refund Timeline

Approved refunds will be processed within 7–10 working days and credited to:

  • Original payment method (UPI / Card / Net Banking), or

  • Store wallet (if applicable)

6) Replacement Policy

  • Replacements are provided only for the same product and model

  • Replacement requests are subject to product verification

  • Products with manufacturing defects are eligible for one-time replacement only.

  • The issue must be reported within 3 days of delivery with proper proof (clear video or images).

  • Replacements are provided only for the same product and model.

  • Once a replacement has been provided, the order will not be eligible for any further replacement, return, or refund.

  • Customers must handover the defective product during pickup for the replacement to be processed.

  • If the same product is unavailable, a refund or alternative solution may be offered at our discretion.

  • Replacement requests are subject to product verification.

  • Issues caused by dust, moisture, earwax blockage, physical damage, or improper charging are not covered under replacement.

7) Shipping Charges

  • No return shipping charges for verified damaged or defective products

  • For customer-initiated returns (change of mind / compatibility issues / refusal at delivery / RTO), shipping charges will be borne by the customer

  • If an order is refused at delivery (OTP rejected / RTO), any re-dispatch will require advance payment of shipping charges

8) Cancellation Policy

  • Orders can be cancelled only before dispatch

  • Cancellation is not allowed after dispatch

9) Buyer Responsibility (Compatibility & Usage)

  • Product compatibility (device models supported, specifications, etc.) is clearly mentioned on each product page

  • It is the buyer’s responsibility to verify compatibility before placing an order

  • Refunds are not applicable for issues arising from incompatibility or incorrect usage

10) Misuse of Policy & Abuse

  • We reserve the right to decline support in cases of repeated misuse of return policy, false claims, abusive language, or threats

  • All communications may be recorded for legal and compliance purposes

11) Legal Compliance

This policy is framed in accordance with the Consumer Protection Act, 2019 (India).

12) Contact Us

For return or refund queries, please contact:

Legal Name: Inderveer Singh
Brand: Luxpods
📧 Email: support@luxpods.in
📞 Phone/WhatsApp: +91 92664 91355
🕒 Support Hours: Monday – Saturday (10:00 AM – 6:00 PM)

Note: This policy applies to all orders placed on or after the "Last Updated" date.